Returns & Exchanges
At Optimum Nutrition, we stand behind the quality of our products and offer a 30-day return window for items purchased directly from our website. If you are not completely satisfied with your order, we are committed to making it right through a refund or replacement.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to start the return process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least 75% full and includes any promotional materials.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing